Press to update.
Make sure that the phone number of the Swissvoice smartphone that has been saved is the one that was registered during the account creation process.
Make sure the Swissvoice smartphone is switched on and a SIM card has been inserted into the phone.
Make sure the Swissvoice smartphone is connected to a wifi network (optional).
Make sure the Swissvoice smartphone is switched on and insert a SIM card into the phone.
Make sure the Swissvoice smartphone is connected to a wifi network (optional).
The app is compatible with Chrome, Safari and Firefox browsers.
Yes, the application is secured via the https option (Hyper Text Transfer Protocol Secure).
Yes, when subscribing at Swissvoice Premium Service, the user of the Swissvoice smartphone was asked to allow his caregiver to remotely supervise the smartphone.
No, it is mandatory to create a new Premium Service account for each new Swissvoice smartphone.
No, your username and password are private and cannot be shared.
The latest information available is the one displayed during the last connection to the service portal and shown on the dashboard.
When an SOS call is sent from the Swissvoice smartphone (SOS key) to the preset number(s) (up to 5 numbers), the care giver(s) receives a call and a text specifying the geolocation.
The temperature alerts are notified by text and listed in the event log of the dashboard.
Yes, you can access the Premium Service dashboard from anywhere via a PC, tablet or smartphone provided you have access to Internet.
Likewise, the user of the Swissvoice smartphone will have to get a specific telephone subscription with his operator if he/she has to travel abroad.
The geolocation function has been disabled. By default, the geolocation function is on. Nevertheless, it is possible to disable or enable it in the advanced settings section of the phone menu.
The Swissvoice smartphone is in an uncovered area.
The Swissvoice smartphone has been switched off.
From the Premium Service portal, go to "My Account", select "Unsubscribe".
From the Premium Service portal, go to "My Account", select "My Info" to modify your password.
You'll be sent an email and you will be requested to update your bank details.
Yes, by calling the hotline at +44 (1) 355 593 597 or via the Premium Service portal: go to "My account", select "Unsubscribe".